Frequently Asked Questions

Orders & Shipping

How long does it take to process my order? Orders are processed within 1–2 business days. You'll get a confirmation email once your order ships.

How long does shipping take? Once processed, standard shipping typically takes 2–4 business days.

Do you ship to PO Boxes or military addresses? Some carriers have restrictions on these addresses. Please contact us at support@coretoolparts.shop before ordering so we can confirm.

Can I track my order? Yes — you'll receive a tracking number by email once your order ships. Please allow 24–48 hours for tracking info to update.

Products & Compatibility

Will this part fit my tool? Every product page lists which tool brands and models it's compatible with. If you're not sure, email us at support@coretoolparts.shop with your tool's model number and we'll confirm before you order.

Are these official/original manufacturer parts? No — we sell independently sourced compatible accessories and replacement parts. They are designed to match the specs of the original brands but are not manufactured or endorsed by those brands.

Do your products come with a warranty? Warranty terms vary by product — check the individual product page for details, or contact us for specifics before purchasing.

Returns & Refunds

What's your return policy? You have 30 days from delivery to request a return, as long as the item is unused and in its original packaging. See our full Return & Refund Policy for details.

Who pays for return shipping? If the item arrived defective, damaged, or incorrect, we cover return shipping. For other reasons (e.g., changed your mind), the customer covers return shipping.

How long does a refund take? Once we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days.

Payment & Support

What payment methods do you accept? We accept all major credit/debit cards and other secure payment methods available at checkout.

How can I contact you? Email us at support@coretoolparts.shop or call +1 (620) 466-3451. We aim to respond within 24 hours (Monday–Friday).