Refund policy

Return & Refund Policy

CoreToolParts

Thank you for shopping with CoreToolParts. We want you to be fully satisfied with your purchase. If something isn't right, here's how our return and refund process works.

30-Day Return Window

You have 30 days from the delivery date to request a return. To be eligible:

  • The item must be unused and in the same condition you received it
  • It must be in the original packaging
  • You must have proof of purchase (order number or receipt)

How to Start a Return

To request a return, contact us at:

  • Email: support@coretoolparts.shop
  • Phone: +1 (620) 466-3451

Please include your order number and the reason for the return. We'll send you instructions on where to send your item.

Return Shipping

  • If the item arrived defective, damaged, or incorrect, we cover the return shipping cost.
  • If you're returning an item for any other reason (e.g., changed your mind, ordered the wrong part), the customer is responsible for return shipping costs.

Refunds

Once we receive and inspect your return, we'll notify you by email whether your refund is approved. If approved:

  • Refunds are issued to your original payment method
  • Please allow 5–10 business days for the refund to appear, depending on your bank or card provider

Non-Returnable Items

The following items cannot be returned:

  • Items marked as Final Sale
  • Products showing signs of use, installation, or damage not caused by shipping
  • Gift cards

Exchanges

If you received the wrong item or a defective product, we're happy to send a replacement at no extra cost. Contact us at support@coretoolparts.shop to arrange an exchange.

Late or Missing Refunds

If you haven't received a refund yet:

  1. Check your bank account again
  2. Contact your credit card company — it may take some time before your refund is officially posted
  3. Contact your bank — there is often processing time before a refund shows up
  4. If you've done all of this and still have not received your refund, contact us at support@coretoolparts.shop

Contact Us

CoreToolParts 104 N Kansas St, Haven, KS 67543 Email: support@coretoolparts.shop Phone: +1 (620) 466-3451